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R FRESH FOOD REFUND POLICY

To provide the best customer satisfaction, we provide the following solutions.

Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling us or emailing us. For an immediate response, please telephone.

Wrong Food

If you get food that is different from your order, we sincerely apologise. Please contact us as soon as you notice that you received the wrong food.

You may come to pick up or ask us to redeliver for free.

Incorrect charging

For payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food.

Your order will be a priority if you come to pick it up. In all cases, please return the wrong food in the original containers to our team. Missed Food In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order.

You may come to pick up or ask us to redeliver for free.

You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit.